Cancellation policy.
At Executive Tutoring, we understand that unforeseen circumstances may arise, requiring the need to reschedule or cancel tutoring sessions. To ensure a fair and efficient process, we have implemented the following cancellation policy:
Cancellation Window: A full refund will be provided only if you have notified us of any session cancellations or rescheduling requests via email at admin@executivetutoring.com.au at least 24 hours prior to lesson commencement. All cancellations made within this 24 hour window will incur the full cost of the lesson and will not be entitled to a refund.
No-Show Policy: If a student fails to be present upon arrival of their tutor, there will be no refund available.
Emergency Situations: We understand that emergencies may occur. In such cases, please contact us via email at admin@executivetutoring.com.au as soon as possible to discuss and make necessary arrangements.
We appreciate your understanding and cooperation with our cancellation policy. It helps us maintain a consistent and reliable tutoring service for all our students. If you have any questions or concerns, feel free to reach out to us directly via email at admin@executivetutoring.com.au . Thank you.